I would like to see workflows, AI, Integrations, dashboards Review collected by and hosted on G2.com.
More UI friendly dashboards for any tier pricing Review collected by and hosted on G2.com.
Project Management interface is in line with standard PM tools. Review collected by and hosted on G2.com.
If you’re a small business owner or solopreneur considering Asana for project management, think twice — especially before opting into an annual plan. I was just charged $265 for another year of a service I barely used and had actively tried to cancel last year. Because I no longer had access to the original email tied to my account, I couldn’t cancel at the time, and after a full week of back-and-forth to verify my identity and finally gain access, Asana still refused to reverse the charge.
This experience has been frustrating and disheartening. I’ve been a customer for three years, but their support team was completely inflexible — even in light of the fact that:
• The account was largely inactive,
• I had tried to cancel previously,
• And I reached out shortly after renewal.
Many SaaS companies — especially those that understand the long-term value of goodwill — offer far more reasonable policies:
• Notion, a challenger brand in the productivity space, provides pro-rated or full refunds if contacted shortly after renewal.
• Basecamp, a best-in-class tool built by people who genuinely understand small business needs, has a simple policy: “If you’re not happy, we’ll refund you—even after months.”
Asana’s approach, in contrast, feels outdated and overly focused on maximizing short-term revenue over user trust. That $265 may not mean much to a large enterprise, but for a small business? It’s a significant hit — especially for software that was barely used.
I’ve now canceled my subscription. If you value fairness, transparency, and support that actually supports you — consider other options. Review collected by and hosted on G2.com.
